We do our best to ensure that you get the right size shoe when you order Rafiks, but sometimes exchanges are necessary.
Exchanges are only accepted where the product is returned unused/unworn--i.e. in pristine condition.
To initiate a return/exchange, please first contact us by email at
We usually ask that the customer pay the cost of the Rafiks' return shipment, whereas we will pay the cost of shipping its replacement.
We also accept returns, but you must return your unworn Rafiks within 15 days of delivery.
Unfortunately we cannot exchange or accept the return of custom orders.